Concierge at Malls

Service Purpose:

Concierge Services at the Mall is not a new concept in India. Conventionally, mall concierge is in the form of customer service. Today, there are shopper consultants or assistants who help the guests with errands and tasks in and around the shopping mall. Through concierge services, the guests can make best use of their mall visit, thereby making any visit a pleasant experience.

A Heightened sense of Customer service:

Certainly, the malls provide us with various shopping options and dining choices. However, the mall experience is heightened by the evident steps taken to ensure that all the needs of the guests are well taken care of. Not only these extra services satisfies the customer, but they also take shopping conveniently into higher level and standpoint.

“Customer satisfaction and approval take more than efficient services”

Sometimes, all we need are real people and not machines to attend to our every need. Wouldn’t you want it that mall attendants are consistently knowledgeable specifically about where to find what? Certainly, you want the answers from people who fulfill their responsibilities with big smiles on their faces. This is how you get excellent service with each mall visit.

In a country wherein shopping malls continue to become lifestyle destinations as they are, “excellent customer service is a must”. Mall assistants, attendants, and personnel are no longer confined in their static roles. There should be an active participation in making the malling experience as pleasant as possible.

The attendants coordinate transportation, provide directions and arrange reservations.


Concierge personnel are trained in addressing the needs of all demographics. The concierge at mall would provide additional services besides the traditional services requests.

  • Flower delivery: Providing an option and organizing delivery.
  • Special Shopping Assistance
  • Wheel Chair/ pram
  • Gift Wrapping
  • Lost & Found
  • Tailor/ alteration
  • First Aid/emergency/Doctor